Phillip D. Roland

404.200.2440

Active Clearances:

 

EXPERIENCE

04/15-Present        Transcendence, Inc.                                                                  Kaiserslauturn, DUE             

IT Specialist                 

§    Manage a full range of network systems, LAN/WAN, design principles, methodologies and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.

§    Provide support for the network architecture, interrelationships, operating modes, configuration, topology and protocols for the DLA J6 Europe/Africa Command

§    Knowledge of network operating and maintenance concepts and methods to troubleshoot network problems.

§    Knowledge of complex configuration management techniques and requirements appropriate to managing base level network systems.

§    Serve as a senior IT Specialist providing specialized support of a wide range of technical and professional information technology (IT) function supporting the J6 mission of enterprise desktop and end-user computing devices.

§    Provide multi-media support services and end user hardware support services to multiple DLA organizations with the OCONUS Area of Responsibility.

09/14-01/15                       NovaLink Solutions/ Atlanta Public Schools     Atlanta, GA

Network Infrastructure Specialist 

§    Design, build, configure, install, monitor and support the Local Area Networks, including troubleshooting all IP traffic from each end-point and internal switch to the edge router for the entire Atlanta public school district.

§    Support and Promote Wireless capable endpoints for the entire school district.

§    Configure, Manage and Monitor network hardware, including routers, switches, gateways, concentrators, network load balancers, network caching devices, firewalls, and others,

§    Coordinates multiple vendor solutions for the entire school district;

§    Support L 2/3 Cisco switches to include switching/routing protocols such as OSPF and EIGRP, VRF, GRE tunneling, RIPv2, STP, HSRP, VLAN, EtherChannel etc…

§    Ensures Survivability and Disaster Recovery for Local and Wide Area Networks in the entire school district.

§    Provides Infrastructure Support for enterprise and student applications, including meeting with business and application owners to define requirements prior to project implementation.

§    Exposure to Cisco Nexus 5k switches

 

05/14 – 09/14                        IP Network Solutions      BAF, AFG

Network Administrator

§    Administrate three independent security classification enclaves accessed by more than

   1800 users and 2400 network devices to include layer 2 and 3 switches,

   workstations and laptops, printers, servers and storage attached network devices (SANs).

§    Develop and apply configurations for Cisco 12-, 24 and 48-port 3750G and X network switches.

§    Replace switches due to life-cycle requirements. Implement iOS upgrades

   via XMODEM, TFTP and direct console connections.

§    Remotely and Directly access switches for configuration and maintenance via

   PuTTy, TeraTerm, SecureCRT, Hyper Terminal and serial console connections.

§    Assist Help Desk and OSP/ISP Team with troubleshooting and resolution of connectivity issues.

§    Maintain a visual map of up-to-date switch topology via Microsoft Visio

   and a record of current switch inventory and usage via Microsoft Excel.

§    Monitor active network via KiwiCat Tools, Solarwinds and CASpectrum Infrastructure Manager.

 

 

 

 

 

 

 

10/12 – 11/13                             Global Professional Solutions, Inc                  LNK, AFG

Field Support Specialist

§    Responsible for the monitoring, operation, management, troubleshooting,

   and problem resolution of network operations of multiple networks throughout AFG

§    Provide technical support in the areas of LAN/ WAN management and analysis to include

   support for all US, NATO and military communications

§    Proficiency with Cisco CLI to configure and troubleshoot Cisco L2/3 Catalyst switches

   (2960,3560G,3750,6500 etc.)

§    Interface w/ Stateside Voice team for the maintenance and configuration of Cisco3825

   Router for CME     

§    Proficient knowledge of LAN/ WAN protocols to include Cisco proprietary as well as

   industry standards protocols (CDP, VTP, RIP, EIGRP, OSPF, etc..)

 

12/11- 10/12           STG INC.                Germersheim, DUE

Network Administrator III

§    IP network design, network integration, deployment and troubleshooting

§    Installed, Configured and upgrade Enterasys Switches (C series stackable,

   C5G124-48P2)

§    Install, Configure and manage TEKLOGIX RF Network for DDE Europe

§    Deploy and manage enterprise solutions through MS SCCM. Including Win 7

   OS deployments and Client/Server updates. Including some minor windows XP/7 migration.

§    Utilize WUG to monitor Network devices to assure maximum uptime and optimal

   performance

§    Manage and configure ECS Server for DDE/DLA warehouse operations

 

04/11-12/11                              Mission Essential Personal                                                              Bagram, AFG

IT Specialist

§    Provide/resolve end-user technical support for Hardware/Software.

   Support & Training on Windows XP/7; Administer, troubleshoot & repair (local & networked) desktops/printers; Diagnose and resolve problems with software configurations and LAN connectivity issues

§    Support and ensure information accuracy, accessibility, usability and prevention

   Against unauthorized access to systems, networks and data

§    Operational knowledge of VSAT systems and overall understanding of satellite networks

§    Image/reimage windows workstation and laptops for Windows 7 using Ghost imaging SW

§    Prepare briefs to IT Manager as well as MEP management and military VIP’s on network

   administration and operations in theatre

 

09/09- 03/2011          General Dynamics Information Technology   Kabul, AFG

Sr. Network Administrator

§    Installed, Configured and upgraded Cisco Catalyst Switches (3560/g, 3750 and
4510, 6500 core series) along with Routers models 2811, 2851 & 3845

§    Configure Cisco Voip phones (7945, 7945G, 7960,7965) via CME

§    Implementation of Routing protocols RIP, RIPv2, EIGRP, OSPF , BGP

§    Performed Initial install & termination of Cat6, Coaxial and SM/MM

   fiber Optics

§    Assisted with setup and maintenance of 1.8 Meter Ku-Band VSATS

§    Setup and maintained Netflow to monitor network usage and outages

§    Setup and maintained Whats up Gold for all network monitoring

§    Installed and configured Indirect 5000, 5150, 8000 and Evolution X5
Series Netmodems

 

 

 

 

 

 

 

 

 

 

 

 

 

06/09- 09/09                            ITT Systems Division                                                                   Kandahar, AFG

Help Desk Administrator

§    Help Desk Technician for the collateral [NIPRNET/SIPRNET] networks, Distribution of software and documentation, system and network

§    Problem entry via Remedy incident management software

§    Manage group OU local and enterprise polices utilizing Windows Server 2003 and Active Directory 

§    Configure and upload MS Windows XP images using Symantec Ghost software Ensure all applications, updates, and drivers are tested and deployed successfully

§    Provide end-user support for technical issues, Help Desk support for Hardware/Software. Support & Training on Windows XP; Manage, troubleshoot & repair (local & networked) desktops/printers; Diagnose and resolve problems with software configurations and LAN connectivity issues

 

11/06- 11/08          Communications Unlimited Inc.                                            Atlanta, GA

Install Technician

§  Professional installation of Comcast coax cable, internet, wireless routers and phone service

   for residential clients of Comcast Cable Corp

§  Troubleshoot any coax cable connections from pole to house

§  Installation of aerial and underground coax cable including RG6 and RG11 cable

 

09/05- 09/06          Comtrac Services Inc.                        Stone Mtn., GA

Lead Technician

§    Supervise a group of 10+ Cable, Internet and Telephone Technicians

§    Manage paperwork and routing for Technicians

§    Deliver supplies and help for Technicians in the field

 

07/04- 06/05                           CGS/ IBM  Atlanta, GA

Help Desk Analyst

§    Troubleshoot and provide end-user support for hardware, software, and connectivity

   issues for IMB clients

§    Provided level II help desktop support for standalone and networked PCs, IBM desktops and IBM

   ThinkPad, network cabling and network devices in a fast paced DOS/ Windows environment

    and creation and maintenance of end-user accounts on both the NT and Novell platforms,

    including MS Exchange Server. Virtual Private Network and roaming profiles of users

§    Maintain the following services currently provided: DNS, DHCP, Proxy,

    E-Mail (MS Outlook), File, and Print.

 

06/00-06/04Easter Seals of North GA   Atlanta, GA

Data Management Specialist

§    Provide first level help desk support for end users of Windows 9x and proprietary software

§    Ensure optimal functioning levels, troubleshoot & resolve network

   and connectivity issues for standalone and networked PCs, Mac computers,

   Laptops, network cabling and network devices.

§    Configure printer ports and extensive file management in DOS environment

§    Provide technical support for Internet Explorer and Netscape Navigator; which

   include identifying and resolving problems relating to installations, connections,

   configurations and current email applications (Outlook Express, Netscape Mail, etc)

 

08/97-05/00Aegis Communication Group                  Tucker, GA

Call Center Supervisor

§    Supervised 100+ representatives for inbound call center.

§    Administered product and technical support via telephone to end-users for subscribers

    of Media One cable service.

§    Trained employees on individual as well as group levels to maximize

    call center performance levels.

§    Collaborated with IT team including system engineer to resolve complex technical

system problems.

§    Utilized TCS (TeleCenter System) to maintain and track employee’s efficiency log.

Certifications:

DoD 8570.01-M IAT Level 2